As The Wrench Turns: Stories from the Shop

It’s funny how people’s perceptions and actual reality works out sometimes. We had a customer’s vehicle towed into the shop the other day. It had lost power and had broken down on the road. After opening the hood and inspecting the damage, we had found that an idler pulley bearing was failing. The pulley had locked up, causing the main fan belt tensioner to literally break and pull out of it’s mounting bolt holes in the oil filter housing. After making an estimate, I had also noticed they were due for their oil service, past due actually. The customer told me that they had already had the oil service done at some quickie lube place about a week ago. They said they had received our notification that it was due, but thought our price was too high and our hours to inconvenient.

Upon reflection, they found their perception to be false. After the oil service at the “cheap” lube center was performed, it was no longer the advertised price, in fact, it turned out to be more expensive than ours. Also, had they brought the vehicle into the shop, we would have noticed the pulley and told her about the pending failure of her vehicle. See, these are the only cars we work on. There is a reason for that: we know these cars. We could have told her abut the pulley being worn, how it was making noises it shouldn’t.

So, with our expensive oil service and inconvenient hours, they potentially would have been without the car for one day and a bill of about $600.00. Instead, they got the cheaper oil change that was more expensive, a vehicle that had broken down conveniently on the side of the road, then had the convenience of waiting for the tow truck, us having the car for 2 days with a bill that added $750 to the normal repair.

OK, we may not have the most convenient hours, but this is our job, just like you have yours. But in this world of instant gratification and convenience, be careful, some things are better with a little time, thought and inconvenience.

BMW History and Facts

After years and years of working on BMW's, I've amassed a fair bit of knowledge about the Bayerische Motoren Werke as it is known in Germany. These are a few little tidbits of info about our favorite German car company.

• Many believe the BMW roundel is designed after an airplane propeller spinning. Actually, it’s design is based in the Bavarian flag's blue and white checkerboard.

• BMW was originally an airplane motor manufacturer as well as motorbokes. After World War II, Germany was banned from building any vehicles that could be used for warfare. For survival, BMW bought the car company DIXIE and began building car engines.

• In the late 1920’s, an experimental train called "The Rail Zeppelin" used a BMW IV aircraft engine. On June 21st, 1931, the "Train" covered a distance of 160 miles in 98 minutes, reaching a speed of 143MPH, a record that was held for almost 25 years. The German National Railway deemed the propeller drive too dangerous. Due to the braking technology of the time, it was too difficult to integrate the "Rail Zeppelin" into the railway network. The "Train" was sent to the scrap yard in 1939.

• Most car advances that car manufacturers advertise have been on most BMW models for at least a couple of years. ABS brakes were standard on BMW’s in the late 80s’

For all of your European auto needs, come to European Autospecialist at 4121 S. 72nd E. Ave. in Tulsa, OK.

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